Duplicate Reg’s/Private Plates

If you are trying to change a reg to a private plate or its age related plate and getting ‘Registration already exists’ check the following:

• Has a job been booked/processed under the private/age related reg (before reg changed in CRM>Change Registration function)? 
• Has the private reg been used as the Part Exchange on a new vehicle sale in Car Sales before the reg had been changed on the old car in CRM?

(The above are the most common reasons for this issue as the reg should always be changed before booking any jobs or adding on as a part exchange)

To resolve the issue if the ‘Duplicate/New’ reg is on CRM with service history:

• Click into History Tab in CRM Record
• Click Move to move the service history to the correct/already existing vehicle in CRM (you can check which is the correct vehicle by checking the VIN number etc) 
• Once moved you can then Delete the vehicle (using SUPERVISOR username and a level 9 password).

If there is no history and it is just a reg in CRM you can delete this straight away to free up the reg

To Change the Reg of a vehicle you can do the following:

• Click CRM
• Click Change Registration
• Enter the Reg No you want to change
• Press Enter
• Enter the New Reg Number

• Click OK

NOTE: if there is an active job on file (i.e. not invoiced) once you have done the above and changed the reg correctly/accordingly, amend the job and re-enter the reg to ensure it attaches the history to the correct vehicle