Customer Shouldn't Have Received CRB Call

Check the Call Preferences on the customer record in CRM Communication Preferences to see if the following are ‘Disabled’/’Unticked’:

- Campaign Builder (Service Follow Up)

- Loyalty Builder (Service CSI)

• Click on CRM
• Click on Customer/Prospect
• Enter the CRM Code
• Click Communication Preferences

• If above unticked and call still went, check to see if their mobile number on other CRM Records by doing a CRM Conditional Search:
• Click on CRM
• Click on Conditional Search
• Click OK
• In Field Name use Mobile
• In Condition use Equal To
• In Values ‘Enter mobile number’
• Click OK and the search will appear at the bottom
• Click OK and it will process through the search
• Once the search has fininshed it will show the number of 'Records Matched'
• Select the 'Output Method' as Screen
• You can then either remove the mobile number or Click Amend 
• Click Communication Preferences
• Untick the Campaign Builder (Service Follow Up) and/or Loyalty Builder (Service CSI) depending on which isn't required anymore
• Click OK
• Go through each record by using the >> button
• Once you get to the end of the file it will say 'No more Records'
• Click on Exit
• 'Do you wish to continue this search at a later date', Click No